bn800 Terms and Conditions

1.1 Parties to the Agreement

These terms and conditions ("Terms") apply between the bn800 platform ("Site", "we", "bn800") and any person registered on or using this site ("user", "you"). These terms must be read together with our Privacy Policy and Responsible Gaming Policy.

1.2 Definitions

The key terms used in this document are defined below:

• "Platform" — The bn800 website, mobile interface and all related services.
• "Account" — The user's registered profile and the balance held under it.
• "Bonus" — Additional credits or benefits granted as a promotional offer.
• "Wagering" — The total betting amount required to make a bonus withdrawable.
• "KYC" (Know Your Customer) — The identity verification process.

1.3 Applicable Law

International online gaming laws and regulations shall apply in the interpretation and enforcement of these terms. Any disputes will be resolved through negotiation.

2.1 Registration Requirements

To create an account at bn800, the user must meet the following conditions:

• Must be at least 21 years of age.
• All information provided at the time of registration must be truthful, accurate and complete.
• Each individual may operate only one account.
• The user must operate the account on their own behalf and for entertainment purposes.

2.2 Account Security

Keeping your login details (username and password) confidential is entirely your responsibility. If you notice any unauthorized access or suspicious activity on your account, you must notify us immediately via 24/7 live chat.

You are fully responsible for all activities carried out from your account, including unauthorized use by a third party.

2.3 Multiple Accounts Prohibited

If the same person operates multiple accounts, all accounts will be closed immediately and the associated bonuses and winnings may be forfeited. For different members of the same household, prior approval from our support team is required.

3.1 Age Verification

bn800 is only for individuals aged 21 or above. We reserve the right to request age verification at any time. The account and funds may be temporarily suspended until age verification is complete.

3.2 KYC Documents

When processing a withdrawal request or in certain circumstances, we may request the following documents:

• A clear copy of the National Identity Card (NID) or passport.
• Proof of current address (a utility bill or bank statement issued within the last three months).
• Proof of ownership of the payment method (bKash, Nagad, Rocket or Upay account details).

3.3 Failure to Provide Documents

If the required documents are not provided within the specified time, or if false information is submitted, the account may be suspended or permanently closed and all funds may be forfeited.

4.1 Approved Payment Methods

The following mobile banking methods are currently available at bn800:

• bKash
• Nagad
• Rocket
• Upay

All payments will be processed in Bangladeshi Taka (BDT / ৳).

4.2 Minimum Deposit and Withdrawal

Any deposit request below the minimum amount will not be accepted. The same rule applies to withdrawals.

4.3 Withdrawal Processing Time

After receiving a withdrawal request, bn800 generally sends the funds to your mobile banking account within 5 to 30 minutes. This timeframe may increase if KYC verification is not complete or if additional information is required.

4.4 Deposit Ownership

The payment account used for deposits must be in the name of the registered owner of the bn800 account. Using a third-party payment account is strictly prohibited and may result in account closure.

4.5 Failed Transactions

If a transaction fails, please contact our support team via 24/7 live chat and provide the transaction ID or a screenshot. We will investigate the matter promptly.

5.1 Welcome Bonus

For example, depositing ৳1,000 will earn a ৳2,000 bonus. To withdraw the bonus, you must wager 15 times the total (deposit + bonus) amount.

5.2 General Bonus Terms

• Bonuses can only be used to play games on the platform and are not directly withdrawable.
• Winnings from a bonus cannot be withdrawn until the wagering requirement has been met.
• The wagering contribution may differ across games — see the terms of each offer for specific details.
• bn800 reserves the right to modify, suspend or cancel any promotional offer.
• If we determine that a user is abusing a bonus, that bonus may be cancelled and the account may be restricted.

5.3 VIP Program

The bn800 VIP program has five tiers, each offering a weekly cashback benefit:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.4% weekly cashback.
• Gold — Up to 0.6% weekly cashback.
• Platinum — Up to 0.8% weekly cashback.
• Diamond — Up to 1.0% weekly cashback.

You can advance to a higher tier through consistent active participation. Specific wagering conditions for VIP cashback are subject to change.

6.1 Fairness of Game Results

As a secure and reliable platform, bn800 uses games from trusted software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt) to ensure fair play. All game results are independent and not predetermined.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game or event. bn800 reserves the right to adjust the betting limits of any user under special circumstances.

6.3 Technical Errors

bn800 reserves the right to void any result or payout caused by a technical error or system failure. In such cases, the wagered amount will be returned to the user's account.

6.4 Cricket Betting

For cricket betting, wagers can be placed on various international and domestic tournaments including IPL, BPL, T20 World Cup and the ICC Champions Trophy. Rules applicable in the event of heavy rain, an abandoned match or an indefinite suspension in sports betting will be stated in the terms of that event.

8.1 Suspension by bn800

bn800 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Where clear evidence of a violation of these terms is found.
• Where false information is provided during the KYC verification process.
• Where the account poses a security risk.
• Upon the instruction of a law enforcement authority.

8.2 Account Closure by the User

If you wish to close your account yourself, please contact our support team via 24/7 live chat. Any available net balance can be withdrawn before the account is closed, however bonuses with incomplete wagering requirements will be cancelled.

8.3 Self-Exclusion

As part of responsible gaming, you may voluntarily request a temporary or long-term self-exclusion. To learn more about this, please visit our Responsible Gaming page.

11.1 Service Continuity

bn800 strives to keep the service running at all times, but does not guarantee uninterrupted or error-free service. bn800 will not be held responsible for disruptions caused by maintenance, technical issues, or third-party service failures.

11.2 Financial Loss

The user bears full responsibility for all financial losses arising from their betting or gaming activity. bn800 will not provide compensation for any gaming losses. In the case of transactions incorrectly processed due to a technical error, only the original stake amount will be refunded.

11.3 External Links

If the bn800 website contains links to any external third-party sites, bn800 is not responsible for the content, policies, or practices of those sites.