bn800's Privacy Policy

When you create an account on bn800 or use our services, we may collect the following types of information:

• Full name and date of birth (for age verification purposes)
• Email address and contact information
• Banking and payment details (for bKash, Nagad, Rocket, Upay transactions)
• Copies of government-issued identity documents (for KYC verification)
• Username and password (stored in encrypted form)
• IP address and device information

When you browse our platform, we automatically collect certain technical information, including:

• Browser type and version
• Operating system and device model
• Pages visited and session duration
• Referral source (where you came from before reaching our site)
• Information from cookies and equivalent tracking technologies

Every financial transaction on bn800 is recorded. This includes detailed information on deposits, withdrawals, bonus claims, and gaming activity. This data is essential for our financial auditing, fraud prevention, and responsible gaming management.

We use your information primarily for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and promotional offers
• To provide customer support
• To verify your identity and age (21+ policy)
• To improve service quality and provide a personalized experience

We use your information to ensure the security of our platform. This includes detecting unauthorized access, preventing fraudulent activity, complying with anti-money laundering (AML) regulations, and ensuring compliance with applicable laws and rules. Information may be provided to law enforcement agencies upon legitimate request.

With your consent, we may notify you by email about new promotional offers, bonuses, tournaments, and service updates. You may opt out of these communications at any time. However, transaction-related and security notifications will be sent regardless of your preferences.

bn800 does not sell your personal information to any third party. However, we may share information with trusted service providers in the following circumstances:

• Payment processing partners (bKash, Nagad, Rocket, Upay gateways) — to complete transactions
• Identity verification service providers — for the KYC process
• Cybersecurity providers — for fraud detection
• Game providers — to operate gaming services
• Legal authorities — where there is a legal obligation

All these partners operate under contractual confidentiality and are required to use the information only for the specified purpose.

Due to technical infrastructure requirements, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that applicable international data protection standards are followed and that the security of your information is not compromised.

Cookies are small text files stored in your browser. bn800 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure core platform functionality
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze site usage and improve services
• Security Cookies: To detect and prevent fraudulent activity

You can control or reject cookies through your browser settings. Please note, however, that disabling certain essential cookies may disrupt core platform functionality and you may experience difficulty logging in or completing transactions.

bn800 uses industry-standard security technology to protect your information. Our security framework includes:

• 256-bit SSL encryption — for all data transmissions
• Password hashing — to protect stored credentials
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Limited employee access — role-based access controls

Should a data security breach occur, bn800 will immediately take the necessary technical steps and notify affected users as quickly as possible. We will investigate the incident and make the improvements needed to prevent similar incidents in the future.

As a bn800 user, you have the following rights:

• Right to Access: The right to request information about what data we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations)
• Right to Restrict Processing: The right to request restriction of processing of your information in certain cases
• Right to Data Portability: The right to request your information in a structured, machine-readable format

To exercise any of your rights or submit a data-related request, please contact our support team. We will verify your request and generally respond within 30 business days. Additional information may be required for identity verification.

bn800 retains information based on legal requirements and business needs. The general policy is as follows:

• Active account data: For the entire period the account remains active
• Financial transaction records: At least five years as required by legal obligations
• KYC verification documents: For the legally required period even after account closure
• Support communication records: Up to three years after the matter is resolved
• Analytics and log data: Generally up to two years, then anonymized

If you close your bn800 account, we will retain only the information we are required to keep under applicable law and will securely delete or anonymize the rest. The deletion process is generally completed within 90 days of the account closure request being finalized.

bn800 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has opened an account, that account will be immediately closed and the associated information will be securely deleted. Age verification is an essential part of our registration process.

bn800 may change or update this privacy policy from time to time. For any significant changes, we will send a notice to your registered email address and update the "Last Updated" date on this page. Continued use of the platform after changes are made will be considered acceptance of those changes.

This privacy policy should be read together with bn800's Terms and Conditions and Responsible Gaming Policy. These documents together form the complete legal framework governing your relationship with bn800. In the event of any conflict, the Terms and Conditions will take precedence.